Dispatch Service Representative
Location: Mt Gilead, North Carolina US
Job Number: 21282
Toshiba America Business Solutions, a leader in digital technology, is seeking a Dispatch Support Representative reporting to the Mt Gilead, NC office.
We focus on far more than just equipment. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.
POSITION SUMMARY: Ensure calls are dispatched promptly and dispatch service technicians per established procedures. Determine dispatch priorities for field assignments to minimize response times; resolve routine customer service problems by phone.
- Ensure dispatch activities are timely and accurately documented according to dispatch practices using automated systems and/or established reports. Set up, maintain and update customer records accordingly.
- Review open service activity and prioritize by customer, time of call and territory. May inform technicians of billing status on chargeable and C.O.D. accounts.
- Resolve customer support inquiries complex in nature thru escalation process. Responsible for dispatch and support activities for complex accounts.
- Respond to customer calls, complaints and questions with appropriate professionalism and etiquette.
- Advise customer of their billing status should they need to be charged for any service performed.
- Provide support to expedite parts/purchase orders and mailing statements or invoices. Work with Contract Administrators in setting up inspections on new customers.
- Additional responsibilities as assigned.
- High School Diploma or Equivalent
- A minimum of one year of customer support or dispatch experience.
- Courteous and professional telephone manner along with the ability to deal effectively with customers/clients in a fast-paced environment
- Good communications skills.
- Must be computer literate with basic knowledge of Microsoft Office.
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation Request@tabs.toshiba.com to request an accommodation.
City: Mt Gilead
Location_formattedLocationLong: Mt Gilead, North Carolina US
State: North Carolina
Community / Marketing Title: Dispatch Service Representative
Requisition Number: DISPA02644
EEO Employer Verbiage: